What Time Will We Arrive On Our Scheduled Date Of Service?

“What time will you be here?” Is a fairly common question we receive and it is a very good question, unfortunately it is a hard one to answer. We service a high volume of clients, especially during our busy spring and summer months. On an average day we have between 3 to 5 service stops on our route per vehicle, each of these stops taking a varying amount of time. The good news is that in almost all cases nobody needs to be home in order for us to begin since we use ladders to access second story decks and require no access inside your home. If we’re cleaning your home we just need your outside water turned on and all windows shut. If we’re cleaning a deck or patio space we need your water turned on and the area as clear of furniture as possible.

If you would like to be home prior to our arrival please let us know and we can arrange to be there first stop of the day, which would typically be between 9-10am. We can also call when we are on our way over to check in. We have to deal with Northern Va traffic as well as the usual challenges that can arise at any moment using gas powered engines for our pressure washers and vehicles. Mechanical issues ranging from minor to major can pop up when we least expect it when running these machines so frequently. Every house is different and in different condition. We may also have a client that requests us to add some additional work while we are there. For these reasons it is fairly difficult to quote an exact time, however we always try our very best to accommodate your schedule.

Does your deck have a previously applied coating that is peeling, flaking, & cracking?

The end result of your deck restoration greatly depends on the condition of the base we are starting with. If a deck has been stained improperly or not properly maintained prior to our involvement we will do our best, given the pre existing condition

We typically stain a couple hundred decks and fences per year, and have done so for over a decade now. The most challenging things we encounter every year are decks that either have been stained improperly, stained with a cheap product that is peeling off, or decks that simply haven’t been maintained for a number of years. We almost always can bring these decks back to their former glory, however the expectations need to be set in order to keep our clients happy with the end result.

Once a solid stain (opaque) is applied to the deck it is essentially a lifelong commitment. The problem is that we often find clients have coatings that either were improperly applied to begin with , or faulty products like exterior house paint or Deck Over and Deck Restore products, which I have written an entire separate article about here.

So how do we handle these situations? We do offer deck stripping services that use a chemical stripper and pressure washing to remove old stain, however this only works for semi transparent and transparent finishes. The best we can do is wash the deck, sand the deck, and properly apply a quality solid stain. The cleaning is just that, using detergent and moderate water pressure to remove mildew, dirt, debris from the surface. The next step is sanding, which is actually a bit more than that. We run a large floor buffer with varying grits of sandpaper over the floor to smooth out splinters, dead wood fibers, and flaking/peeling remnants of the old coating. We also use hand held scrapers to ensure any loose, peeling stain is in fact removed by the floor sander. Tops of handrails and corners where the large floor machine can’t fit are hand sanded with our special grinder attachment that uses stiff bristles to remove loose wood fibers and loose stain. The last step is choosing a solid color stain you like, preferably something in the darker/brown family, since more natural, organic looking colors tend to hide imperfections in the wood better than lighter colors.

After all of this the texture may still not be perfect, since we can’t chemically strip off the entire finish in most cases. The sanding, scraping, grinding doesn’t strip off all of the old finish but removes loose, chipping stain and splinters. Essentially we need to do our best to stop the underlying problem, which is the peeling and flaking of the old coating so that it doesn’t continue to happen under our new stain.

My purpose in writing this is to let you know in most cases we can save your deck, while managing the expectations. The next step after the outlined process would be either a full or partial replacement of the deck. If you have an older, weathered deck or a failing finish but don’t currently have replacement in the budget our washing, sanding, and staining package is a great option to get more years out of your deck for a lower cost than replacing it.

Deck Staining and Sealing - Timeline & process

My goal with this article is to manage our client’s expectations for the best possible customer service experience we can offer, while managing factors out of our control.

Temperature, moisture content of wood, rain forecast, and excessive winds can all delay this process. Photos above are examples of what can happen if proper guidelines are not followed for this service

After 15 years in this business the biggest challenge we have every year (especially in the rainy spring months) is appropriately scheduling our deck staining services. I attribute this to one major factor out of our control…WEATHER. We are actually one of the only pressure washing companies that stains wood along with our deck cleaning service. When talking to other firms in the area it seems that most have dropped this service due to it being near impossible to accurately predict the weather and schedule accordingly.

As the weather warms up in spring the demand for this service is high and this demand stays consistent all year. I attribute this to our passion for quality customer service and ensuring every client is happy with the end result, as well as being one of the very few firms that offers this service in a highly populated area.

Here is a typical scenario from our perspective -

We may try to wash 10 decks per week, all of them needing a second visit to stain once the deck is dry from the initial washing, stain type and color have been chosen, and the washing portion has been paid for. So we have ten clients now awaiting their stain service, which we would ideally take care of the following week.

Now the following week is here and our washing team is starting to wash our next batch of 10 decks for this current week, while our stain techs get ready to stain the previous week’s decks. BUT there’s a problem! Four out of the seven days of the week have high chances of rain, some of which happen to be overnight. Each day with a high probability of rain in the forecast we cannot stain. One of those days has the rain forecasted overnight, that cancels out the current day as well as the following day since everything will be damp from the overnight rain…

A whole week has passed that we were unable to stain any of the 10 decks from the first week. We also have 10 additional decks from the second week that were cleaned and are awaiting staining as well. So we now have 20 total clients waiting for their decks to be stained. Now we’re at week 3 ready to wash 10 more decks… and so on and so forth.

As you can imagine, the clients from the first week may be getting impatient or still have their deck furniture on their lawn awaiting our return, therefore feeling essentially unable to use their deck. As a homeowner myself, I understand these frustrations and the one thing I care about most is keeping our clients happy and not adding any stress to these already stressful times. Therefore, we will be managing our deck washing appointments and scheduling only a small number per week to lessen the wait time between the washing and staining services, as well as managing customer expectations and timelines. These services will be scheduled on a first come first serve basis April through mid November.

*Note* If you have a deadline for completion of your staining project, such as a cookout or party, please let us know in advance and we will try our very best to accommodate your event


My deck and fence look fuzzy after cleaning, is this normal?

Deck furring or fuzzing after cleaning heavily oxidized and mildewed deck.

Deck furring or fuzzing after cleaning heavily oxidized and mildewed deck.

One thing that can potentially happen when your deck is cleaned or stripped is that it’s possible to get “wood fuzzies” or “wood furring” when finished. This looks like very small raised wood grain fibers or hair on the decking boards. When you are prepping a deck you essentially remove a layer of oxidized or damaged wood cells. The more you need to remove, the greater the chance of making the wood look “fuzzy” or “soft”. This is totally normal and only cosmetic, it doesn’t affect how long a stain or sealer will last and doesn’t do any damage to the wood itself.

Over the years ourselves and many others in our trade have tried different methods to reduce the chances of this happening. Initially it was thought that too much pressure was the cause, so ourselves and some colleagues in the industry did some experimenting. We tried using only water to clean with just enough pressure to remove the greyed wood, a mixture of deck cleaning detergents and less water pressure, cleaners and garden hose, deck brighteners and deck brushes . All of these methods produced some degree of furring when removing mildew and oxidized greying wood. Here is an interesting thread we found where a homeowner ended up with the fuzzies without even using a pressure washer from DoItYourSelf.com

Of course this doesn’t always happen and there are ways to prevent this from happening as well as fix it if the cosmetic appearance of the “Fuzzies” bothers you. The main factors are how much oxidation (greying) and green mildew are on the deck? An untreated deck that is exposed to the elements and left to gray (oxidize) from the UV will need to have all of the damaged wood cells removed to bring back it’s color. The next step after greying is eventually turning green and developing mildew. The more grey & green on the wood, the more you will need to remove from the surface and the greater the chance of getting the “fuzzies”. Basically the best way to avoid this is to take care of your deck regularly.

You can see now how proper and regular maintenance is very important. Once a deck is built it does need a little time to weather and dry out from the pressure treating process at the mill. After the small “drying” time it is important that within the first year of the deck’s life it should be stained and then maintained every two to three years from then on. This will eliminate the chances of “furring” happening to begin with. That’s not to say that there’s no hope if the deck is older. We have all multiple deck restoration services we offer, Deck Cleaning, Deck Stripping (old stain removal) Deck Sanding, and Deck Staining.

Our solution to this is our Sanding Service. We can smooth out these small fuzzy fibers after the cleaning service on our second visit to your home along with the staining. The horizontal surfaces of the deck are smoothed out, the residual dust is cleaned up and then we’re ready to stain.

There is a lot more useful information on this subject as well as a thread of many homeowners and contractors discussing this occurrence at DeckStainHelp.com

Oxidation (chalky residue) on Vinyl & Aluminum Siding

Chalky Residue (Oxidation) On Siding

Chalky Residue (Oxidation) On Siding

When I first started cleaning houses in the early 2000’s we would typically expect to see oxidation on all older houses with aluminum siding. Now it’s almost 20 years later and vinyl siding is much more common, we are seeing oxidation on these homes as well due to the age of the homes and the extreme seasonal weather and humidity we experience in our region. There’s a good chance if you wipe your hand on your siding you may see a chalky residue on your hand. Essentially Oxidation is the first step in the material breaking down, as nothing lasts forever.

Oxidation creates a chalky white substance on your vinyl siding and trim which occurs most often during damp or wet weather. This can leave a dull or uneven look to your home that can sometimes be more visible after a cleaning once all dust, mildew, pollen, etc. have been removed. In certain cases depending on the environment of the house (in the shade all day or exposed to the hot summer sun) certain areas of the home can be more oxidized than others and leave a slightly uneven look. Generally it is not that noticeable and sometimes can only be visible looking at the siding from certain angles.

During a low pressure soft wash cleaning we are mindful of this and do light rinsing as opposed to high pressure washing that can further damage the siding. The oxidation is not removed during this process as our washing is meant to remove mostly organic discoloration such as mold and mildew. This is purely a cosmetic issue and does not seem to affect the integrity of the siding itself.

For older homes that may still have aluminum siding this oxidation caused by weathering over the years may actually wear away the thin, colored finish and expose the aluminum color. In this case if replacing the siding isn’t an option it can be painted once it is cleaned to restore the color and a more uniform look.

Helpful Appointment Information To Review Prior to scheduling

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It can be difficult to quote an exact timeframe for arrival on our service date based on the high volume of clients we service, typically 3 to 5 stops per day of varying times for each service call. We also have to deal with Northern Va traffic, which can be unpredictable as well. The good news is that in almost all cases nobody needs to be home in order for us to begin since we use ladders to access second story decks and require no access inside your home. If you would like to be home prior to our arrival please let us know and we can arrange to be there first stop of the day, which would typically be between 9-10am. We can also call when we are on our way over to check in.


Booking Outdoor Cleaning Appointments

  • Payment is due upon completion of the cleaning. We do supply all materials necessary for your cleaning or staining project, therefore we require payment in full upon successful completion of each step of the project via cash, check, or credit card. Myself and my technicians are all husbands & fathers of young children and appreciate it :)

  • Prior to a cleaning appointment we need your outside water turned on, your windows, doors & outdoor electrical outlets tightly shut.

  • Nobody necessarily needs to be home, we need no access inside the home and use ladders to access 2nd story decks.

  • All furniture, planter boxes, decorative items, toys, potted plants, etc. need to be moved away from the areas we are cleaning to ensure nothing is damaged and we can thoroughly and efficiently complete your cleaning. (if there are larger items that cannot be moved or you need help, please let us know)


Booking Deck Staining Appointments

  • Payment for the completed washing is required prior to staining. Once payment for the first step is received along with a confirmation of stain color/type we will determine the schedule for the staining based on the weather.

  • Deck washing & staining is a two part process. Once the deck or fence is washed it needs time to dry from the thorough cleaning process, this time can vary by temperature and humidity.

  • Nobody necessarily needs to be home for the sanding or staining service, however we do need access to a power outlet near the deck

  • Weather is a HUGE factor when scheduling staining projects. One day of heavy rain can affect our entire schedule as the deck then needs to dry again and we need to re arrange our schedule to accommodate our clients. High winds can also make covering surroundings in plastic nearly impossible to prevent dripping and overspray.

  • If you have a deadline for completion of your project such as a graduation party or BBQ please schedule as far in advance as possible and let us know ASAP so we can try our best to make this happen. As mentioned above, weather plays a big role in scheduling these outdoor services.

  • We do not schedule staining dates until after the washing is complete. Since the forecast changes so frequently we have found it best to stay in communication with you after the washing and monitor the weather so we can plan our route along with dry days.

  • You are welcome to use your deck during the timeframe between the washing and staining, we will thoroughly blow off and sweep the deck prior to staining on our second visit.

  • A stain color choice must be made. We will need your desired color of choice selected so we can then order that product, purchase it & pick it up. We are happy to make recommendations as well, for example some folks may have inherited an older deck with a prior stain that we can help match or cover with a solid stain.

  • During our peak deck staining season (April through July) we do a high volume of work. We are also one of the few power washing companies that actually stains decks. Our attention to detail has repeat customers as well as new customers reaching out to us. We ask that you please be patient with us as our peak season is also during the rainy spring months. As noted above, if you have a deadline for completion let us know and we will try our very best to accommodate.


My goal in laying all of these points out is to successfully manage your expectations as well as ensuring the best possible end result with as minimal inconvenience to the most important person, which is YOU! As a homeowner, husband, and father myself I know the day to day list of things to do in life and around the house is seemingly never ending. Myself and our small, yet dedicated team truly do love our work and being able to clean up our community one neighbor at a time. Please reach out to us if you have any questions at all.

Sincerely,

Brian Callan

Why does the foundation of my home still look dirty after a house wash?

Discoloration remaining after power washing and scrubbing alone.

Discoloration remaining after power washing and scrubbing alone.

Red clay is a dominant soil type in the southern United States as well as found in other parts of the U.S. Red clay stains occur after heavy rains when water carries the clay deep into the pores of concrete, brick or stucco. Home foundation walls are often susceptible to this via splash build up, but even the simple act of walking on a concrete driveway with muddy shoes will do its damage. Power washing alone does not take the red dirt stains out.

Why are red clay stains so hard to clean from concrete and masonry? Possibly because what gives the reddish color of the dirt is iron oxide or better known as rust, which is highly insoluble in water.

We have found that the best preventative steps that can be taken are to properly landscape around your home by applying mulch beds, decorative river rock, or some other type of turf over the ground so that the clay mud doesn't splash back on your home every time it rains causing discoloration.  

One solution is to hand applying an acidic cleaner to the areas through a pump sprayer, then power washing off the discoloration. This is a service that is not included in our standard house wash process but can be added on if the homeowner chooses to.  It seems to me that by the time this has happened, most of the paint on the foundation is chipping or faded and needs to be re painted anyway.  After we have thoroughly cleaned the house and removed any loose dirt from the surface the area is prepped to be re painted and then preventative measures can be taken to ensure this does not happen again. 

Gutter & home Scrubbing to minimize the appearance of vertical black lines (tiger striping)

Hand scrubbing with specialized detergent

Hand scrubbing with specialized detergent

Tiger stripes, those dark vertical stripes that appear on aluminum rain gutters and other areas of the home where water and debris collect and run down the house. Customers sometimes call us about these dark stripes that will not wash off. The first assumption is that the paint has gone bad, this is usually not the case with aluminum gutters. If these lines appear on a painted surface they can be scrubbed off or re painted.

Naturally, pollution and dirt build up on the top lip of the gutter. When moisture combines with these pollutants, it streams down the face of the gutter. Future precipitation will continuously follow the same path. Over time, the buildup becomes alternating light and dark stripes

During a normal house wash these marks may lighten depending on how discolored the gutters are, for heavily discolored gutters a more thorough scrubbing is usually necessary with a degreasing solution that needs to be hand applied and scrubbed with an extendable brush.  This service is not included in our $249 house wash rate due to the increased labor, time, and special cleaning solution.   This service is an add on to house washes depending on what the customer's expectation is for the end result, the service ranges from $200 for most townhouses up to $350 for larger single family homes. 

 

The problem with Deck-Over and Deck Restore Products

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Homeowners are always looking for an alternative to a deck replacement. When wood is neglected, it can be expensive to have it restored or replaced. A few companies like Behr and Rust-Oleum are selling a deck resurface product. They claim it is the smart alternative to deck replacement. It can be applied to wood surfaces such as decks, stairs, docks, composite decking, and more. So is it a good alternative or is it just a waste of time and money?

What tests are showing is that these products are prone to peeling despite what the manufacturers are claiming. With any film-forming product, peeling is always an issue. It still seems to stand true that anything subjected to the elements will not hold up for more than a couple of years.

Another issue with the deck resurfacing products is that they create a whole host of maintenance and removal issues. With conventional wood restoration, the ease of maintenance using a wood stain is what helps the deck look so good for many years. It also allows you to easily remove the product if you want a different look. With deck resurfacing, maintenance is almost non-existent and good luck trying to remove such a thick heavy product. Basically, once the product is on the deck you are stuck with it.

Here is some info regarding a class action lawsuit for the Rust Oleum line of this product